Judy’s Journal: Thankful Thoughts

Judy CWBAWow!  I can’t believe the holidays are upon us!  Thanksgiving is one of my favorite holidays because I have so much to be thankful for.  It also gives me an opportunity to say “thank you” to those who make this business possible.  I’m always thankful for my family and for the love we share.  I can’t imagine my life without either of those two things.  But there is also so much I’m thankful for on a business level.

I’m thankful for such an outstanding group of court reporters and staff.  They are more than employees and co-workers.  They have become family and good friends.  The difference is they care.  They care about me, they care about the business, and most importantly, they care about our clients.  It reflects in the quality and effort they put into their work.  I can’t imagine a finer group anywhere!

I’m thankful for our new offices!  In May of this year, we moved to the 17th floor of a high rise on 17th Street in the heart of downtown Denver with four (soon to be five) complimentary conference rooms to serve our clients.  When they step through the door, our clients cease being customers; they become our guests.  It is our pleasure to serve them with amenities during the deposition to help make everyone more comfortable. The legal profession can be stressful enough.  Over the years, I‘ve  learned  that, in addition to our outstanding professional court reporting services, providing additional hospitality services can add to the experience and brighten everyone’s day.

I’m thankful for technology!  Personally, I don’t know how it all works so flawlessly, but I’m thankful we have people who do!  Our new offices allow us to provide in-house video conferencing, web conferencing, realtime streaming, and all kinds of high-tech services that are cutting edge in the legal profession.   With video conferencing and web conferencing, our clients can conduct depositions anywhere in the world and never leave town!  As travel becomes more difficult, challenging and expensive, technology has provided a solution for our clients.  Plus, our online repository gives clients secure access to their depositions and exhibits 24/7.  We go the extra mile to make sure your files are secure!

I’m thankful for Bill and Laura Woods, who have owned and operated Avery Woods Court Reporting since the early ‘90s.  Avery Woods has been an icon in Denver court reporting for decades and has left an outstanding legacy in our profession.  Earlier this year, they made the decision to become part of our company and the acquisition was completed in late August.  They could have taken their company anywhere, but they chose us!  And I’m so thankful for that!  Bill continues with us as one of our reporters, now doing the work that he loves most. In addition to a new outstanding bench of court reporters joining us, we now have a new group of clients to serve, some of whom have been Avery Woods Court Reporting clients for several decades.  Combining forces now gives us the wonderful opportunity of providing even more services and amenities to the legal community in Denver and the state of Colorado.

Finally, I’m very thankful for our wonderful clients who have supported us over the years and made this tremendous growth possible.  In 2013, our company was named by the Denver Business Journal as one of the “Top 10 Fastest Growing Businesses in Denver,” and 2015 will be our best year ever!  But, without you, our valued client, we would be nothing!  With the ethics rules limiting gifts court reporting firms can give to clients, I never feel I can adequately say “thank you.”  As a result, I try to go out of my way to provide extra service and value with every client encounter.  It doesn’t matter if you’re the scheduling side or defending side in a deposition, you have my word that we’ll treat you with the highest level of service as if you were our top client.  Because, in reality, you are!

So, to all, I say a most sincere “thank you” and Happy Thanksgiving!